Privacy Policy
At poneraluthivosa, we take your privacy seriously. This comprehensive policy explains how we collect, use, and protect your personal information when you use our entrepreneurship education platform.
Information We Collect
When you interact with poneraluthivosa's platform, we collect various types of information to provide you with the best possible learning experience. This collection happens through different channels and serves specific educational purposes.
Personal Information
We collect your name, email address, phone number, and postal address when you register for courses, download resources, or contact our support team.
Learning Progress Data
Your course completion rates, quiz scores, learning preferences, and time spent on different modules help us personalise your educational journey.
Technical Information
We automatically collect your IP address, browser type, device information, and usage patterns to ensure our platform works optimally across all devices.
Communication Records
When you contact us via email, phone, or live chat, we keep records of these interactions to provide better support and improve our services.
How We Use Your Information
Your information serves multiple purposes within our educational ecosystem. We've built our processes around providing value while respecting your privacy rights.
- Delivering personalised course recommendations based on your interests and learning progress
- Sending educational content, course updates, and important platform notifications via email
- Processing payments for premium courses and generating invoices for your records
- Providing customer support and responding to your enquiries promptly
- Improving our platform functionality through usage analytics and user feedback
- Conducting research to develop new courses and educational materials
- Maintaining the security and integrity of our platform and user accounts
- Complying with legal obligations and protecting against fraudulent activities
Important Note: We never use your personal information for automated decision-making that could significantly impact your access to our services. All major decisions about your account remain under human oversight.
Legal Basis for Processing
Under UK data protection laws, we must have a valid legal reason for processing your personal information. Here's how we ensure our data processing is lawful and transparent.
- Contract Performance: Processing necessary to provide our educational services and fulfil our obligations to you as a learner
- Legitimate Interest: Improving our platform, conducting research, and providing customer support where it doesn't override your privacy rights
- Consent: Marketing communications and optional features that you specifically agree to receive or use
- Legal Obligation: Compliance with tax laws, financial regulations, and other legal requirements
Data Sharing and Third Parties
We work with carefully selected partners to deliver our services effectively. However, we maintain strict controls over how your information is shared and used by these third parties.
Our trusted partners include payment processors for secure transactions, email service providers for course communications, and analytics platforms that help us understand user behaviour. Each partner is bound by contract to protect your information and use it only for specified purposes.
We may also share anonymised, aggregated data with educational researchers and industry partners to advance entrepreneurship education. This data cannot identify individual users and helps improve educational outcomes across the sector.
We Never Sell Your Data: Your personal information is never sold to advertisers, marketers, or any other organisations. Any sharing is strictly limited to providing our services or meeting legal obligations.
Your Privacy Rights
Under UK data protection legislation, you have several important rights regarding your personal information. We've designed our systems to make exercising these rights as straightforward as possible.
Right to Access
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Right to Rectification
Correct any inaccurate or incomplete personal information in your account or our records.
Right to Erasure
Request deletion of your personal information when it's no longer needed or you withdraw consent.
Right to Restrict Processing
Limit how we use your information while we address any concerns you have about its accuracy or use.
Right to Data Portability
Receive your personal information in a machine-readable format to transfer to another service provider.
Right to Object
Object to processing based on legitimate interest, including direct marketing and profiling activities.
To exercise any of these rights, simply contact us using the details provided at the bottom of this policy. We'll respond within one month and guide you through the process. There's typically no charge for these requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Retention and Storage
We keep your information only as long as necessary to provide our services and meet legal obligations. Our retention periods vary depending on the type of information and how it's used.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 2 years | Service provision and support |
| Course Progress Data | Duration of account + 3 years | Educational continuity and certification |
| Payment Records | 7 years | Tax and financial compliance |
| Marketing Communications | Until consent withdrawn | Ongoing communication preferences |
| Support Communications | 3 years | Service improvement and issue resolution |
When retention periods expire, we securely delete or anonymise your information. In some cases, we may retain anonymised data indefinitely for research and service improvement purposes.
Security Measures
Protecting your information is fundamental to our operations. We've implemented multiple layers of security to safeguard your data against unauthorised access, alteration, or destruction.
- End-to-end encryption for all data transmission between your device and our servers
- Regular security audits and penetration testing by independent cybersecurity firms
- Multi-factor authentication requirements for all staff accessing user data
- Automated backup systems with encrypted storage in geographically separate locations
- Strict access controls limiting who can view different types of information
- Regular security training for all employees handling personal information
- Incident response procedures to quickly address any potential security breaches
Despite these measures, no online system is completely secure. We recommend using strong, unique passwords and keeping your login credentials confidential. If you suspect unauthorised access to your account, contact us immediately.
International Data Transfers
While we primarily store data within the UK and EU, some of our service providers operate globally. When we transfer your information internationally, we ensure it receives equivalent protection through approved mechanisms.
We use standard contractual clauses approved by UK and EU authorities, ensuring that overseas processors maintain the same high standards of data protection. Where transfers occur to countries without adequate protection laws, we implement additional safeguards such as encryption and access restrictions.
Your Control: If you're uncomfortable with international transfers, you can request that we limit processing to UK-based systems only. This may affect some features, and we'll explain any limitations before implementing restrictions.
Cookies and Tracking
Our platform uses cookies and similar technologies to enhance your learning experience and understand how our services are used. You have control over these technologies through your browser settings and our preference centre.
- Essential Cookies: Required for basic platform functionality, including login sessions and security features
- Performance Cookies: Help us understand how users interact with our platform to identify areas for improvement
- Functional Cookies: Remember your preferences and settings to personalise your experience
- Marketing Cookies: Used with your consent to deliver relevant educational content and course recommendations
You can manage your cookie preferences at any time through your browser settings or our cookie preference centre. Disabling certain cookies may affect platform functionality, but we'll always explain the impact of your choices.
Children's Privacy
Our services are designed for adults pursuing entrepreneurship education. We do not knowingly collect personal information from individuals under 16 years of age without appropriate parental consent.
If we discover that we've inadvertently collected information from someone under 16, we'll delete it promptly unless we have valid parental consent. Parents and guardians can contact us to review, modify, or delete information about their children.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. When we make significant changes, we'll notify you through email or platform notifications.
Minor updates, such as clarifications or contact information changes, may be made without notification. We recommend checking this page periodically to stay informed about how we protect your privacy.
Previous versions of this policy are archived and available upon request if you need to reference historical privacy practices.
Contact Our Data Protection Team
Have questions about your privacy or need to exercise your data rights? Our dedicated privacy team is here to help.
We aim to respond to all privacy enquiries within 48 hours and resolve most requests within one month. For urgent matters, please call during business hours.
This privacy policy was last updated on 15th January 2025